About Client
Claimpower India is a medical billing KPO which was started in 2000. Company head office is based in New Jersey, US and back office in in Navi Mumbai. Changing structure of the leadership team had thrown many challenges and there was need to professionalize people management.
Project information
Client Name
Claimpower India Pvt Ltd
Duration
11 to 12 Months
Objective
Professionalize people management, Salary Benchmarking and Process driven management approach.
Location
Head office in New Jersey, US and Back office in Navi Mumbai, IN.
Project Goals
To ease the regular business activities and to aid support for the set-up of Back Office structure in India.
- Professionalize people management
- Salary Benchmarking
Process driven management approach
Final Outcome of The Project
Various gaps that had been identified were modified accordingly in the existing business along with structuring the back office of the company.
- Salary Benchmarking done and increment cycle initiated
- HR Head appointed
- Leadership training to managers
- Process design and training
- Efficient organization structure design
- Measurement and Review of key performance indicators
