Intuition & Systems

About Client

Claimpower India is a medical billing KPO which was started in 2000. Company head office is based in New Jersey, US and back office in in Navi Mumbai. Changing structure of the leadership team had thrown many challenges and there was need to professionalize people management. 

Project information

Client Name

Claimpower India Pvt Ltd


11 to 12 Months


Professionalize people management, Salary Benchmarking and Process driven management approach.


Head office in New Jersey, US and Back office in Navi Mumbai, IN.

Medical Billing

Project Goals

To ease the regular business activities and to aid support for the set-up of Back Office structure in India.

  • Professionalize people management
  • Salary Benchmarking
  • Process driven management approach

Final Outcome of The Project

Various gaps that had been identified were modified accordingly in the existing business along with structuring the back office of the company.

  • Salary Benchmarking done and increment cycle initiated
  • HR Head appointed
  • Leadership training to managers
  • Process design and training
  • Efficient organization structure design
  • Measurement and Review of key performance indicators
Medical Bill